Service contracts for equipment we did not sell.

A useful maintenance contract starts with the equipment you actually have: its model, condition, service history and importance to your work. Vvon assesses service requests across our equipment fields, including systems supplied by other companies. We confirm technical coverage, access to parts and documentation, and the work we can undertake before proposing a contract.

What it covers

• Scheduled preventive maintenance: Agree the covered equipment, visit frequency, manufacturer-recommended checks, access arrangements and maintenance records in the contract.
• Performance checks and calibration scope: Identify the measurements, reference standards and records your quality system requires. Where an accredited calibration certificate is needed, confirm the provider, method and accreditation scope separately; a service report is not a calibration certificate.
• Breakdown response: Define the contact route, initial assessment and site-response arrangements for each location. Distinguish response time from repair completion, which can depend on fault diagnosis, parts and manufacturer access.
• Spares and consumables: List included and excluded parts, consumables and labour when comparing AMC and CMC quotations. Confirm availability, lead times and responsibility for sourcing before relying on a replacement part.
• Operator refreshers: Identify the staff who need familiarisation with approved operation, routine care and fault reporting. Agree training content and any manufacturer-specific requirements for the equipment.
• Condition reporting: A written record of what was checked, what was replaced and what is approaching end of life, so budgets can be planned rather than reacted to.

Who it is for

• Hospitals and nuclear medicine departments
• University and polytechnic laboratories
• Research and atomic energy institutes
• Factories with laboratory, gas safety or solar assets

Talk to our engineers